Hi I received an email about a 40% off deal from TurboTax Canada but it didn't mention a code. After clicking on the email link, I can see the marketing page with an expected $24/return fee for Premier but when clicking on the "Get Started" button and signing in, it's not applied to my return that is in progress. Instead I see a fee of $34 instead of $40, probably from another promotion code. Is also tried to type [phone number removed] as a coupon but it didn't work (I get an error "Voucher code is expired or invalid.").
It looks like a bug, is it possible to get a coupon code directly on the return's order page?
Thanks,
Didn't get a reply from the moderator but I called the support who said that it was a bug and to pay the fee and ask for a refund after that. I hope TT billing will honor what their support said to me!
FYI I made a request for a refund with the following link before the expiration of the 40% discount (expiration mentioned in the marketing email). I will post when I hear back!
The exact same thing has happened to me. I am going to wait for a fix before paying.
Thank you.
We sent you a personal message. Please check your inbox in regards to that.
Thank you for choosing Turbotax.
Hi @Moussi2
Could you kindly resend it as i didn't receive your email. Thanks for your help!
There was no code in the email and the offer didn't apply when I tried to check out
@Char1001 We don't send out discount codes. If you got a discount email, then that email will contain a link. You would click on the link, and then start your TurboTax Online return, or purchase TurboTax CD/Download (depending on what the discount was for).
Hi, I've also received this email and the discount has not been applied at checkout. Can you please send me the correct information as well, thank you!
Didn't get a reply from the moderator but I called the support who said that it was a bug and to pay the fee and ask for a refund after that. I hope TT billing will honor what their support said to me!
Is this 40% discount glitch still ongoing? I too received the 40% discount email. However, the discount is not applied at checkout even if I opened Turbotax via the sale link.
FYI I made a request for a refund with the following link before the expiration of the 40% discount (expiration mentioned in the marketing email). I will post when I hear back!
The refund request form is for a full return of TurboTax software.
We have sent you a private message.
Thank you for choosing TurboTax.
I was waiting to collect the 40% emailed to me, was not able to get this deal and paid full price.
How can i request a refund?
thanks
Your discount request has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.
Thank you for choosing TurboTax.