SOLVED: 2013 Online Update

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New Member

2013 Online Update

I have a licensed copy of TT2013 - which was deinstalled from my computer, and I just reinstalled it. I have the license key.

 

I am trying to open a TT13 file because there is a retroactive tax adjustment I can use. However, the freshly installed version refuses to open the file, as it was created with a newer/updated version of TT. Would I like to update. Yes! But the update fails because the update server cannot be located. 

 

I did a fresh download from the TT website, and installed over top - but still no joy. 

 

I'll do a delete, reboot, and reinstall using the latest installer - but does anyone have any other ideas, or a link to where the update files are located?

 

Jim

 

2 Replies
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New Member

2013 Online Update

Solved my own problem. Google is my friend. At the time of writing, this applies to 2010-2018. I would guess the same rolling window will apply in the future - 2019 will get added, 2010 will get dropped.

 

Doing an uninstall, downloading a fresh installer, and re-installing, did not resolve the problem.  The installers are not the most recent (or updated) edition of the software. The installers can be downloaded here - you will need your original License Key (Activation Code). 

 

https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-turbota...

 

After an installation and an activation, you need to do a software update. Trying to update from within the program will fail, and you will get error TT810. Googling that error code, and following a link, will get you to the page where the software updater can be downloaded:

 

https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-updates...

 

HTH,

Jim

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New Member

2013 Online Update

Thank you SO much for posting. Very helpful... it was exactly what I also was looking for.