I am trying to complete my taxes but when it comes to entering my spouses income I get an error. When I enter net income (line 23600) it says "your spouse's net income (line 23600) should be calculated by subtracting social benefit repayments (line 23500) from their net income before adjustments (line 23400)."
I have my spouses net income but the system won't allow me to continue due to this error. We cannot also find line 23400 anywhere.
line 23400 is the net income before adjustment and if there is no amount on line 23500, 23400 will be the same as 23600.
We suggest you to verify all your spouse T-Slips, if all information is accurate.
If the issue persist, we suggest you to contact our product support team.
Thank you for choosing TurboTax.
This is happening to me as well. I called turbo tax and spoke with someone (2 agents actually). Since I am doing this on my phone using the turbo tax mobile app, the Agent was able to do a screen share. The Agent was not familiar with this kind of error. I had the phone on speaker so that my wife could verify her information for net income, since that is the only thing that applied to her Tax return. Anyhow, long story short - there was no solution other than being advised to try again another day. I'm thinking maybe a bug in the app? Not sure, but I would really love a solution to this.
Can you please let us know which TurboTax product you are using so that we can verify? Is it TurboTax Online or Desktop version?
Thank you for choosing TurboTax.
I'm also having this same issue, using TurboTax Self-Employed Version
Line 23400 less Line 23500 equals Line 23600. So, if your spouse didn't have any social benefit repayments, then Line 23400 is the same as Line 23600. Line 23400 is not on the detailed summary; you will see it on your T1.
I'm having the same issue - I can't move past the spouse information screen because of the Error message. Does anyone from turbotax know when this bug will be fixed?
I am having the same issue and it is driving me crazy!
I can’t get past this page, because it is showing an error for my spouse’s net income even though I have the number correct. Really strange and very annoying.
@Monzsta Line 23400 less Line 23500 equals Line 23600. So, if your spouse didn't have any social benefit repayments, then Line 23400 is the same as Line 23600. Line 23400 is not on the detailed summary; you will see it on your T1.
That seems to be the problem, where is the line 23400???
If you are using TurboTax Desktop, you will see it on your T1 General. When using TurboTax Online, you will only see it once you print out a PDF copy of your return.
Thank you for choosing TurboTax.
Hi,
How can i adjust line 23600 or 23500. Although I can access the I simply don't know how to access the detailed summary area, it doesn't provide the option to make edits.
Thanks in advance!
SO THEN WHY DONT YOU JUST GIVE US THE VALUE OF LINE 23400 IN THE DETAILED SUMMARY? YOU KNOW WE NEED IT TO GIVE TO OUR SPOUSES. WHY DOESNT YOUR HELP SYSTEM HAVE ANY INFORMATION ABOUT THIS AT ALL?
WHY DOESNT THE SOFTWARE JUST HAVE THESE LINES RIGHT UP BOLD IN FRONT OF US WHEN YOU KNOW WE HAVE TO PASS IT TO OUR SPOUSES? I'VE COMPLAINED ABOUT THIS FOR 10 YEARS.
Thanks @TurboImpotBrenda1 .
I am using the online version. So this this means I can't get the error removed and have to print the documents and mail it in?
I hoping there's a workaround this issue.
Thanks,
tariq
@suraky Line 23400 less Line 23500 equals Line 23600. So, if your spouse didn't have any social benefit repayments, then Line 23400 is the same as Line 23600. Otherwise, you can see Line 23400 on the PDF Preview or Archive of your spouse/partner's return. Alternatively, you can prepare your returns together with your spouse/partner so the software can see that info automatically.
Previous years of TurboTax Online didn't ask for Line 23400, only Line 23600.
If you want to edit the info you entered for your spouse/partner, click on "2024 tax Return" at the top left of the page. Then click on Tax Profile, then Additional Information About Your Spouse. Click Continue until you get to the "Tell us more about SPOUSE" page. There you can edit what you entered for line 23600 & 23500.