I am trying to complete my taxes but when it comes to entering my spouses income I get an error. When I enter net income (line 23600) it says "your spouse's net income (line 23600) should be calculated by subtracting social benefit repayments (line 23500) from their net income before adjustments (line 23400)."
I have my spouses net income but the system won't allow me to continue due to this error. We cannot also find line 23400 anywhere.
line 23400 is the net income before adjustment and if there is no amount on line 23500, 23400 will be the same as 23600.
We suggest you to verify all your spouse T-Slips, if all information is accurate.
If the issue persist, we suggest you to contact our product support team.
Thank you for choosing TurboTax.
This is happening to me as well. I called turbo tax and spoke with someone (2 agents actually). Since I am doing this on my phone using the turbo tax mobile app, the Agent was able to do a screen share. The Agent was not familiar with this kind of error. I had the phone on speaker so that my wife could verify her information for net income, since that is the only thing that applied to her Tax return. Anyhow, long story short - there was no solution other than being advised to try again another day. I'm thinking maybe a bug in the app? Not sure, but I would really love a solution to this.
Can you please let us know which TurboTax product you are using so that we can verify? Is it TurboTax Online or Desktop version?
Thank you for choosing TurboTax.
I'm also having this same issue, using TurboTax Self-Employed Version
Line 23400 less Line 23500 equals Line 23600. So, if your spouse didn't have any social benefit repayments, then Line 23400 is the same as Line 23600. Line 23400 is not on the detailed summary; you will see it on your T1.
I'm having the same issue - I can't move past the spouse information screen because of the Error message. Does anyone from turbotax know when this bug will be fixed?
I am having the same issue and it is driving me crazy!
I can’t get past this page, because it is showing an error for my spouse’s net income even though I have the number correct. Really strange and very annoying.
@Monzsta Line 23400 less Line 23500 equals Line 23600. So, if your spouse didn't have any social benefit repayments, then Line 23400 is the same as Line 23600. Line 23400 is not on the detailed summary; you will see it on your T1.
That seems to be the problem, where is the line 23400???