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New Member

The online free version isn't letting me enter any of my tax info!

I'm trying to use the free software, and when I enter, T4 or T4E or RC62 into the search bar it doesn't show any results??

1 Best answer

Accepted Solutions
Highlighted
New Member

The online free version isn't letting me enter any of my tax info!

Good afternoon,

Have you cleared your cookies/History.  Have you tried a different browser.

Microsoft Windows

Microsoft Windows users can use any browser from the list below to access TurboTax Online:

  • Google Chrome 35 or later
  • Mozilla Firefox 25 or later
  • Microsoft Internet Explorer 11 or later
  • Microsoft Edge Browser
Mac OS X

Mac users can use any browser from the list below to access TurboTax Online:

  • Google Chrome 35 or later
  • Apple Safari 5.0.4 or later
  • Mozilla Firefox 25 or later

Note that only Mac OS X 10.5 (Leopard) or later is supported.

Thank you for your question.



View solution in original post

4 Replies
Highlighted
New Member

The online free version isn't letting me enter any of my tax info!

Good afternoon,

Have you cleared your cookies/History.  Have you tried a different browser.

Microsoft Windows

Microsoft Windows users can use any browser from the list below to access TurboTax Online:

  • Google Chrome 35 or later
  • Mozilla Firefox 25 or later
  • Microsoft Internet Explorer 11 or later
  • Microsoft Edge Browser
Mac OS X

Mac users can use any browser from the list below to access TurboTax Online:

  • Google Chrome 35 or later
  • Apple Safari 5.0.4 or later
  • Mozilla Firefox 25 or later

Note that only Mac OS X 10.5 (Leopard) or later is supported.

Thank you for your question.



View solution in original post

Highlighted
New Member

The online free version isn't letting me enter any of my tax info!

I too have this problem. Seems silly to advertise that you can simply search for the form to fill out yet when you do so it never finds any results. It would be helpful if they provided at least a list of forms as a backup, that way when their broken search system fails you can still do what you need to. here is to hoping they fix it.

Highlighted
New Member

The online free version isn't letting me enter any of my tax info!

Please contact us through our website so we can assist you further.

https://turbotax.community.intuit.ca/tax-help
By entering your question on the next page at the bottom select "contact us" that will create a case ID so the proper agent can be assigned to your case.



Highlighted
New Member

The online free version isn't letting me enter any of my tax info!

9 days and this still isn't fixed. this is b.s. 

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