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New Member

Turbo Tax 2017 will not install on Windows 8.1 pro. Installing .net framework 4.5.2 just sits there. I cancelled it after 45 min.

 Switched PCs so need to install Tubro Tax 2017 again. First step of install,says 'installing  .net framework 4.5.2.  Installation starts. the green progress bar moves a bit. Then it sits there.  45 minutes later, I finally 'canceled' the install using the 'cancel' button.  Installation still sat there.  Finally I had to use task manager to terminate.  


How can I speak to someone.  Can't find a number.      

1 Best answer

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Level 3

Turbo Tax 2017 will not install on Windows 8.1 pro. Installing .net framework 4.5.2 just sits there. I cancelled it after 45 min.

Hi,

Try installing .NET Framework 4.5.2 independently from microsoft website: https://www.microsoft.com/en-in/download/details.aspx?id=42642. Once you are able to install then try installing TurboTax.

Hope this helps!

View solution in original post

3 Replies
Highlighted
Level 3

Turbo Tax 2017 will not install on Windows 8.1 pro. Installing .net framework 4.5.2 just sits there. I cancelled it after 45 min.

Hi,

Try installing .NET Framework 4.5.2 independently from microsoft website: https://www.microsoft.com/en-in/download/details.aspx?id=42642. Once you are able to install then try installing TurboTax.

Hope this helps!

View solution in original post

Highlighted
New Member

Turbo Tax 2017 will not install on Windows 8.1 pro. Installing .net framework 4.5.2 just sits there. I cancelled it after 45 min.

This did not help.  It did the same thing.  Just sat there.
Highlighted
Moderator

Turbo Tax 2017 will not install on Windows 8.1 pro. Installing .net framework 4.5.2 just sits there. I cancelled it after 45 min.

Please contact our phone support as they will be better able to assist you. https://turbotax.community.intuit.ca/replies/3152013