Turbo tax keps trying to force a upgrade claiming i put things in the medical claims section. when i have not and i made sure 15 times now and it wont listem

i used the medical section to add my stuff but they suddenly started CHARGING FOR IT aince last year and i went back and removed it all. saved and it still is trying to force me to upgrade. i have removed alll the info from the medical section and it is still trying to force me ot upgrade saying there is stuff in the medical section. NO THERE ISNT

316

Returning Member

Apr 30, 2024 8:09:54 AM

Hi bluwdragonwitch

It sounds like there may be a glitch in web cache causing it remember the previous values. It may be worth contacting Turbo Tax customer service for assistance in resolving the issue. Additionally, it is important to thoroughly review your tax return before filing to ensure all information is accurate and complete.
Check this article https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=lvmixsqg

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Turbo tax keps trying to force a upgrade claiming i put things in the medical claims section. when i have not and i made sure 15 times now and it wont listem