If you are still having issues,
please try uninstalling & reinstalling. Uninstalling won’t delete any of
your saved returns.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3001486
https://turbotax.community.intuit.ca/replies/3169457
If this doesn’t resolve the issue,
please contact our phone support for further assistance. (*not available to
TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013