TurboTax gave me wrong advice, and CRA is charging me thousands of dollars now. Do I have recourse?

If you used Full Service, or did your own taxes but purchased Premium Pack (with Audit Defence), then you can have someone help you deal with the CRA. You would have been sent an email with how to start the Audit Defence process.

I used Live Assist & Review. I’m guessing that means TurboTax can’t help me with CRA directly.

Can I speak with someone, though, about what CRA is telling me? I claimed a lot of repairs as normal business expenses, which multiple TurboTax specialists told me was fine. CRA now says I should have filed those as capital expenses, to be integrated into the capital cost allowance schedule. They’re also charging me quite a lot in arrears interest.

If CRA is correct, then why did so many TurboTax folks counsel me otherwise?

I have submitted a callback for you to get the proper assistance required with your case.

 Thank you for reaching out to TurboTax.

Thank you. When should I expect to receive a call?

Actually, it looks like someone already _did_ call an old phone # of mine.

Aww- so you missed the call- or do you not have access to his old phone number?

The old number is a U.S. number that now just points to Google Voice.

I don’t even know how/why TurboTax called it, unless they looked at my old U.S. account. (But this is the Canadian forum, so I’m not sure why that would be.)

My Canadian account has the correct number to reach me.

Thank you!

I have sent you an email, if you do not see it, please check your junk mailbox. 

Hello!

I responded to your email but still haven’t gotten a call from anyone. Can you advise on when I should expect that call?

Thank you!

I will give them the information. I am sure within 24 hours they will contact you. When I get an update I will let you know. 

Hi Brenda,

Is there any update to share here? Yesterday the U.S. number got a call pretty quickly, but so far I've gotten nothing to the Canadian number.

Should I expect to hear before the weekend?

Thank you!

I am contacting them and will update you as soon as possible. 

I have sent you an email. 

Thank you for choosing TurboTax.

Hello,

I’ve gotten no call nor email despite being told I would be contacted. Can you please advise?

Thank you.

Hi Brenda,

    Can you or anyone please contact me by phone, or give me some indication of what’s happening? It’s been several days now. Could the folks who tried to call me the other week just retry using the correct phone number?

@fgasper You should have been contacted by email yesterday.

Thank you for your patience.