Turbotax is FORCING me to pay to advance. I can't ...

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

Français English
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member

Turbotax is FORCING me to pay to advance. I can't access the CRA page since it wants me to pay 10$ but I don't have a credit card and it won't let me proceed. How to fix?

The online application won't allow me to advance since I accidentally clicked on the option to pay 10$ and save my files for 7 years, but when I saw that it only accepted credit card, it wouldn't let me go back. When I did manage to get to previous pages, I would try and advance like normal but once the CRA page starts to load I get redirected to the payment page and it won't let me skip if, EVEN THOUGH the free option was beside the 10$ lik I had clicked. Please help me fix this, i only have 6 days left to file my taxes and don't want to have to rush and restart with UFile.

1 Reply
Highlighted
New Member

Turbotax is FORCING me to pay to advance. I can't access the CRA page since it wants me to pay 10$ but I don't have a credit card and it won't let me proceed. How to fix?

Unfortunately, you'll either need to start a new return or pay the $10 to be able to file the return you've prepared and then call us for a refund.

Here's how to start a new return: https://turbotax.community.intuit.ca/replies/3288128

And here's how to reach us by phone for a refund: https://turbotax.community.intuit.ca/replies/3152013

v