When I try to file my taxes under Netfile I get th...

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

Français English
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

I keep receiving the same error message. My account is not locked with Canada Revenue Agency. I've checked all my entire income tax paperwork. Still cannot file my tax return..

Your federal return was not accepted by the CRA
Your account is locked. If you need assistance, please contact us
https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e

Can you please help me soon as possible. I appreciate your assistance. 

10 Replies
Highlighted
Moderator

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

We're sorry for the inconvenience.  Please use the following FAQ to contact our customer support.

https://turbotax.community.intuit.ca/replies/3152013

Highlighted
New Member

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

I'm getting this same message now. How did you resolve it?

Highlighted
Moderator

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

All I see is "Contact Us" If you are using TurboTax Online- Please change your browser to see if it helps and if not, please try to clear your cache- https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

Highlighted
New Member

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

Je dois envoyer une modification de mon impôt 2019 , et à chaque fois cela me donne cette erreur

quoi faire?

Refnumber=12501f

 

Merci

 

Highlighted
Moderator

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

Highlighted
New Member

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

Please read info. in subject line

 Thank you.

 How do i resolve this problem

Highlighted
Moderator

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

If using TurboTax online- please try using a different browser. If you get the same message please contact our customer service for assistance. 

 

https://turbotax.community.intuit.ca/re

Highlighted
New Member

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

error 12501e

Cannot reach rev canada .Can you clear the error  or advise Please

 

Highlighted
New Member

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

service unavailable

 

v