Where do I find a copy of my filed return in the online edition of TurboTax? I am logged in but do not see my filed tax return uses the steps posted on site.

[newfoundlander61]

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How to find the PDF copy of your filed return

1. Sign in to the online edition of TurboTax matching the tax year of the return you’re looking for:

• TurboTax for tax year 2018
• TurboTax for tax year 2017
• TurboTax for tax year 2016 and prior: the PDF service is not available. Check out our FAQ on how to save and print a tax return from a prior year of the online edition of TurboTax.

If you’re already signed in to a TurboTax return, navigate back to the “Great to see you again” step to find your PDF copies. Here’s how:

• TurboTax for tax year 2018: From the menu on the left, select My Account & Returns, then select View all tax returns.
• TurboTax for tax year 2017: Select Tools in the upper-right area of TurboTax, then select Return Manager.

2. On the “Great to see you again” step, select Open in the Access your filed tax returns section towards the bottom of TurboTax.

You can now access the PDF copy of your filed return(s)." This does not work or show my filed tax return when I am logged into to site. See screen grab of my left hand column regarding the location of my return. My filed returns have been sent via efile and are completed by CRA.

[TurboTaxSusan]

Try clearing you cache, or using a different browser (Chrome, Firefox, Edge).

Here is how to clear your cache (browsing history): https://turbotax.community.intuit.ca/replies/2647843

Or perhaps you are logged in with the wrong ID? https://turbotax.community.intuit.ca/replies/2648026

[blajeunesse]

Why can't we access our 2016 returns? I need a copy of it for my ex-spouse who needs to file but can't find it anywhere.... I need to see it???

[TurboTaxSusan]

TurboTax Online 2016 is no longer available, and we didn’t offer long term storage of returns (Tax return access) until 2017.

If you have a CRA My Account login, you can get your tax returns for 2016 or other years from there. This is the login page: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individua...