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New Member
posted May 19, 2021 4:20:13 PM

Why am I being asked for payment when I have a free version?

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1 Replies
Level 6
Jul 25, 2021 7:35:32 AM

It looks like you have the "TurboTax Online Standard" which you can start for free and is $19.99 once you file it. If you are looking for the "TurboTax Online Free" version you will have to start a new return on your account as you cannot change the type of a return that has already been started. This will allow you to pick the product type of the new return that you are looking for. To do this follow these steps:

  1. Log into your account.

  2. Click the Tools menu option at the top right of the screen.

  3. Click on the Return Manager option under Tools.

  4. Click the Create a New Return button at the bottom of the popped up window.

  5. You should be presented with a product selector at this point.

Thank you for choosing TurboTax. If you have further questions, please feel free to contact us