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New Member
posted Jul 1, 2021 7:40:46 AM

Why am i being asked to pay when i used the free version?

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1 Replies
Level 6
Jul 27, 2021 12:43:54 PM

Thank you for choosing TurboTax. 

 

It looks like you have the TurboTax Live Assist & Review which is free to start and then you pay once you file. Unfortunately, there is no way to downgrade, therefore you will need to either start your return again or contact customer service to see if they can assist you.