Why am i being asked to pay when i used the free version?
Thank you for choosing TurboTax.
It looks like you have the TurboTax Live Assist & Review which is free to start and then you pay once you file. Unfortunately, there is no way to downgrade, therefore you will need to either start your return again or contact customer service to see if they can assist you.
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.
Sign In
Canada (English)
EN
