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New Member
posted Mar 26, 2024 7:40:56 AM

Why am I being charged twice for TurboTax for my return?

I bought the Standard version from Staples, but now it is saying I will be charged at the completion of my return. I don't want to continue until this is resolved.  This happened to me last year, also - I paid twice.  Not this time!

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1 Replies
Intuit Alumni
Mar 26, 2024 7:51:26 AM

Have you accepted an upgrade or live service? In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help you. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email,  say NO then say "speak to a representative" and hold the line.

​​​​​​​Thank you for choosing TurboTax.