TurboTax Free is for simple returns and covers many common tax situations, including:
Income, credits, and deductions not listed above aren’t covered by TurboTax Free this year. Visit our online tax software page to see the available options for more complex returns.
If you’re 25 or younger, file your 2021 tax return for free using any TurboTax Online product.
For more information, please see this TurboTax FAQ: Who can file for free using TurboTax?
Thank you for choosing TurboTax.
I did not use anything that was not listed there, and I can't seem to remove the upgrade that seems to have been added somehow (as I think is possible on the US site via the 'Tax Tools' options). I don't know why I'm being charged when I selected a free service and am now going to have to start my taxes all over again :(
There might be donations in box 46 of your T4 or Employee-paid premiums (medical) in box 85 of your T4 which would require an upgrade to allow you to claim additional credits not included in the free version. Please see the list below enumerating what is or is not included in the free version.
Simple tax returns include:
Employment income
Pension income
Other employment income such as tips
RRSP contributions
Child care expenses
COVID-19 benefits and re-payments
Unemployment (EI) and social assistance
Worker’s compensation
Disability amount
Worker’s benefit
Amount for eligible/infirm dependents
Tuition, scholarships, bursaries, grants, student loan interest
Caregiver tax credit
Disability transfer
Home accessibility tax credit
Tax on RESPs and RDSPs
Tax installment payments
Age amount
Income, credits, and deductions not listed above are not covered by TurboTax Free, including:
Employment expenses (meals, lodging, etc.)
Donations
Medical expenses
Investment income and expenses
Rental property income and expenses
Self-employed income and expenses
Unfortunately, there is no way to downgrade a TurboTax product once it has been upgraded. If you are using TurboTax Online, you’ll need to start a new return to change your product. To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.
Thank you for choosing TurboTax.