Why can't I use TurboTax free for a very simple return?

If you are claiming any medical expenses or donations this will prompt you for an upgrade from free to Deluxe.

Thank you for choosing TurboTax.

I don't have any donations or medical expenses.

Unless we see your return and what you are claiming we can't advise further. You can contact our phone support team who can view your screen and advise further.

Thank you for choosing TurboTax.