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New Member
posted Mar 31, 2021 8:17:36 AM

Why do advertise free and then trying to charge me at the very end very disappointed

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1 Replies
Moderator
Feb 12, 2022 5:53:36 PM

A simple return prepared in TurboTax Online Free costs $0.00, but if you add any upgrades or extra features, you’ll need to pay for them.

 

Unfortunately, there is no way to downgrade a TurboTax product once you have upgraded it. You would need to create a new Free return and then re-enter your information.

 

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.