I just purchased this today at Staples and tried to install it. It does not automatically download and when I went to computer and tried to install it, it just sits there and does nothing. I have used this product for many years and this is the first problem I have ever had with it.
Is this a disc version? What is the product you are trying to install?
Can you tell me what you did to make the install work for you?
I bought the CD from Costco today for the Home and Business version of the 2019 tax year program. I put it into the CD drive, but nothing happened. Any ideas and suggestions?
If you are having issues with the installation of TurboTax from the CD, please use the following link where you will be able to download and install the version you have purchased.
https://turbotax.intuit.ca/product/download/index.jsp
As Kim said above, if the CD isn't working, please use the download from from our website instead. You can get the link for your version of TurboTax CD/Download on this page: https://turbotax.intuit.ca/product/download/index.jsp
I have tried repeatedly to install this turbotax that I purchased and it will not load onto my computer. I have been using turbotax for years and have never ran into this problem HELP
I am trying to download Turbotax Standard 8 returns I have tried over and over and it starts up runs for about 6 seconds and stops without loading.
Please contact our support team, as they will be able to view your screen, if the agent is unable to resolve your issue, please request to have your situation be "escalated" to a higher level.
Answer the questions, so it guides you towards the right team. Apply the dropdowns and you will get a phone number specified to your question (ie - support, care):
I want to talk to someone. How do I phone you?-https://turbotax.community.intuit.ca/replies/3152013
I bought Turbo tax basic. I have downloaded now I am setting up, I have user name & password,have recieved code to authenticate. Now I'm trying to enter the license code but it won't enter, it says something is not right try reentering your code & ssame message pops up.
Very frustrating!!