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New Member
posted Jan 26, 2024 12:56:46 PM

Why is it more expensive online this year

I have always purchased the $40 package and now this year i am told I HAVE to buy the $70 package

2 16 8798
16 Replies
Intuit Alumni
Jan 26, 2024 1:08:03 PM

Are you trying to buy TurboTax Online or TurboTax Download and which version are you getting? 

 

Thank you for choosing TurboTax.

New Member
Jan 26, 2024 1:28:55 PM

I have used TurboTax for at least 5 years and always purchased the entry level package now it says because I have charitable deductions (which I do every year) I HAVE to upgrade to the $70 package. 

Moderator
Jan 26, 2024 1:43:32 PM

Please check out our TurboTax Online pricing here as you may have been using the TurboTax US instead of Canada.

 

Thank you for choosing TurboTax.

Level 1
Feb 24, 2024 2:37:16 AM

Exact same thing is happening to me. I paid $45 last year for 2 returns and this time it’s $70 x 2 which is a huge increase- it’s making me do it because of charitable donations which does not make my return complicated.  I don’t understand. 

Moderator
Feb 24, 2024 11:19:33 AM

@rsutherl1 Do you have rental income on your tax return? Rental income is now only available in TurboTax Self-Employed Online.

Level 1
Feb 24, 2024 1:32:29 PM

Hi,

I have work income, children, RRSP contributions, employment expenses, and charitable donations.  This is the same scenario I've had for the past 15 years and have paid between $35-$45 to file.  Now it's $140 (2 tax returns filed together) plus tax.  It's a huge increase and as a result i don't think I'll use turbo tax going forward. 

Moderator
Feb 24, 2024 3:11:57 PM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at the returns with you to see what is going on.

New Member
Apr 14, 2024 11:16:13 PM

I agree with this thread. I love turbo tax, but the price hike this year was CRAZY. I am not really seeing any explanation for the price hike. Historically, I didn't consider other options, but I am going to start now. 

Moderator
Apr 15, 2024 10:54:20 AM

If you are doing more than one return you can purchase your TurboTax software from a retailer which because they purchased in bulk is cheaper to purchase from them.  

Purchase TurboTax at a retail store near you

 

Thank you for choosing TurboTax. 

New Member
Apr 15, 2024 5:48:12 PM

Ya they lost me as a customer as well. Literally any other option is cheaper. We just have to deal with it being less user friendly. It’s nothing to do with what you clicked or how u filed. They are just money hungry. Just forked over 176$ to file my taxes. Absolutely absurd. Would be cheaper for me to just have someone else file for me. 8 years of paying these guys and now I’m officially done. 

Level 1
Apr 15, 2024 5:58:11 PM

I'm in the military and can file for free since my husband has a lawn business. I had to pay $202.03 this year last year; I only paid $139. I've been using TurboTax since 2016. You would think there would be some kind of discount. I'm paying more to file my taxes than I actually get back. This is terrible. 

Moderator
Apr 16, 2024 7:57:33 AM

 You have reached the Canadian side of TurboTax- Please go to the US side of the TurboTax Community to ask for a discount. 

 

Thank you for choosing TurboTax & for your service. 🙂 

New Member
May 1, 2024 6:31:21 PM

I used to pay $40 online per person, because I had to buy the Premium to report some small rental income. Now it is asking $130 per couple? No way, a complete scam. I am moving to H&R Block which charges $70 per couple and it is a very comparable software, some people have told me it is even better.

Moderator
May 2, 2024 8:07:48 AM

You can purchase TurboTax software at a local retailer near you for a better price. 

 

Thank you for choosing TurboTax.

New Member
Feb 9, 2025 9:49:28 PM

Your prices increase make no sense from 2023 to today. We are a group of 7 friends filing taxes with Turbotax for years now and you have managed to lose all of us as customers. Onto new alternatives that are not trying to gouge us.

Moderator
Feb 10, 2025 1:23:19 PM

@elombadji You can purchase our Retail Online Product ( that offers a package of 8 or 12 returns) from Costco - Walmart - Staples - Best Buy and Amazon.