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New Member
posted Jun 29, 2021 5:00:42 PM

Why is the free edition trying to charge me?

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1 Replies
Level 6
Aug 18, 2021 1:36:55 PM

It seems like you have the TurboTax Live Assist & Review which you can start for free but once you're ready to file there's a payment.

 

Unfortunately, you cannot change the type of a return that has already been started. However, you are able to start a new return on your account instead. This will allow you to pick the product type of the new return that you are looking for. To do this follow these steps:

  1. Log into your account.

  2. Click the Tools menu option at the top right of the screen.

  3. Click on the Return Manager option under Tools.

  4. Click the Create a New Return button at the bottom of the popped up window.

  5. You should be presented with a product selector at this point.

Thank you for choosing TurboTax. If you have further questions, please feel free to contact us