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New Member
posted Oct 31, 2019 2:16:13 AM

Why was I charged for taxes when I never accepted any additional features

I never accepted any additional features or add-ons but when I was in the final steps of filing I was requested to pay $39.99 plus tax before continuing. I thought it was supposed to be free unless you added on or selected additional features

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1 Replies
Level 15
Oct 31, 2019 2:16:14 AM

You may have mistakenly added a feature or chose to "upgrade" without knowing. It should tell you on the payment page what exactly you are being charged for.

If you have upgraded from Free to another version of TurboTax, or added a feature such as "Plus" or 'Audit Defense" in error, you cannot complete that return without paying. You will need to create a new return and choose Free.

Once you have started your new return, you can click on "View all tax returns"  and click the small Trash Can next to the unwanted return to delete it.