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New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

 
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Accepted Solutions
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Moderator

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

Because of the change of phone number - please contact our customer service and advise them that you have a new phone number and that is where your password reset gets sent to, so that they can update it for you immediately.

https://turbotax.community.intuit.ca/replies/3152013

View solution in original post

8 Replies
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Moderator

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

Is your email address here still the one that is valid? If yes, please just advise so we can send a password reset.
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

Yes, the email is valid.  But you will sent the security code to my old phone number .  My other mobile phone is  thanks, J
Highlighted
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

MY EMAIL IS VALID I KNOW MY SECURITY CODE
Highlighted
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

.
Highlighted
Moderator

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

Because of the change of phone number - please contact our customer service and advise them that you have a new phone number and that is where your password reset gets sent to, so that they can update it for you immediately.

https://turbotax.community.intuit.ca/replies/3152013

View solution in original post

Highlighted
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

My phone number has NOT changed it will not let me change my password. When it directs me to change it and I do it does not work when I try and log back in. FRUSTRATED

Highlighted
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

yes my email is the same

Highlighted
New Member

My password does not work, the reset password and 3rd option do not work. .How can I get into my account?

It is NOT working....PLEASE help