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I purchased Turbo Tax Prestige on January 26 evening. An error occurred during the download - how do I get my product that I purchased?

I purchased Turbo Tax 2017 on Friday January 26. During the download an error occurred and the screen disappeared - how do I get the download? 

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I purchased Turbo Tax Prestige on January 26 evening. An error occurred during the download - how do I get my product that I purchased?

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I purchased Turbo Tax Prestige on January 26 evening. An error occurred during the download - how do I get my product that I purchased?

You can download the latest release from here: https://turbotax.community.intuit.ca/replies/3001486