☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 10, 2025 12:20:06 PM

Auto fill from CRA not working

I have tried different browsers, clearing cache, etc and nothing is working.  I would really like to file my taxes.  I keep getting this error message:

Error—ERR.021

We cannot proceed with your request.

 for help.

When contacting us, provide this message number. Have your individual tax return on hand and be prepared to answer additional questions.

0 2 56
2 Replies
Level 5
Mar 10, 2025 6:37:21 PM

Error 21 relates to your Netfile access code. It can be found just under the date on your Notice of Assessment. It changes every year.  Check that to ensure you have the correct access code.

New Member
Mar 11, 2025 7:53:43 AM

I usually sign in with a sign in partner, my bank.

 

Now I am getting this message:

Sorry, this is not allowed (Error
403)

You have requested a Web page or resource that you aren't allowed to access. What next?

  • Return to the  ;
  • Return to the ; or
  •  and we'll help you out.