This FAQ shows you how to transfer information (personal details, carry forward amounts, etc.) from your previous year's tax return in TurboTax Online: https://turbotax.community.intuit.ca/community/importing-transfering/help/in-turbotax-online-how-do-i-transfer-my-information-personal-details-carry-forward-amounts-etc-from/00/873503
If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assist-review-how-do-i-talk-to-a-tax-expert/00/873764