I keep getting the following error message. "We are experiencing an error when importing your information."

• Firstly, log into your MyCRA account, then log out.
• Log out of your TurboTax account, clear your browser cache then log back in and try again. 
• You may also attempt to use another browser.

If the issue persists, please contact our support team for further assistance as they have the option to view your screen if needed.