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New Member
posted Jan 27, 2023 6:57:12 AM

Is anyone else having issue transferring 2021 return information to 2022 tax return? Keeps sending me in loop (email verification, etc.) without transferring any info?

Asks me how I filed last year (Turbotax online), then askes for my login information. Then sends me a verification code to my email. Then sends me  right back to the main page without transferring any information. Then I click on my 2022 return only to be in the same spot I was before (how did I file last year)

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9 Replies
Level 1
Jan 27, 2023 9:43:15 AM

I'm having the same issues

Moderator
Jan 27, 2023 10:07:26 AM

Our product development teams are aware of an issue with not being able to carry forward prior years’ tax information to a new return. They are working on resolving this issue and will have it resolved ASAP.

 

We apologize for the inconvenience.

Moderator
Jan 30, 2023 9:50:04 AM

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022. 

Thank you for your patience. 

Returning Member
Mar 9, 2023 11:55:36 AM

I purchased the TurboTax2022 from Staples.  I have completed the download and now try my return by transferring the data from 2021, but nothing is coming through.  Even a reboot does not help.  Can you help?

I am transferring the file with the extension  .tt21

Moderator
Mar 10, 2023 3:12:27 PM

@RBTransfer2021 

Please try reinstalling the program using the download from our website. It will not delete any of your saved returns.

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

New Member
Mar 18, 2023 9:27:43 AM

I'm still having issues with transferring my return from 2021. Tried clearing Cache and Cookies and it hasn't fixed it

Moderator
Mar 18, 2023 10:09:41 AM

@janjyk If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

 

New Member
Apr 4, 2023 4:47:45 PM

Still doesn't work and no one at the number listed above with Intuit have any idea about this problem which, from my research, is quite widespread. I also can not understand the agents at the telephone number provided.

Moderator
Apr 8, 2023 3:56:52 PM

@JD142 We had an issue a few months ago, but the issue was resolved and the program was updated with the fix. So, if you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. If you are using TurboTax CD/Download, you can try uninstall & reinstall it using the download on our website here:  Where can I download the CD/download edition of TurboTax?

 

If you are still not able to resolve the problem and can't phone in, you can also message us on social media.

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

 

We are on Twitter at: https://twitter.com/messages/19496097-385034351