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I contacted the support team. After some investigation, they said that the problem is tied in with the CRA site being down. They said I should be able to import my last years data from my computer when the CRA site/Netfile goes back online on 19Feb2024. I guess I will find out on 19Feb, meanwhile, I can't access Turbo Tax Premium online even though the packaging says it will be accessible from 15Dec2023 to 30Nov2026.
After verifying your file, please help clarify some information. Are you trying to bring the information from your already filed 2022 TurboTax Desktop/Download (TTD) Premier return to your 2023 TurboTax Online (TTO) return so you can begin to do your 2023 taxes?
If you are trying to transfer your 2022 information from your 2022 TTD to your 2023 TTO, please clear your cache/cookies and restart your computer then follow the directions in our TurboTax FAQ How do I transfer last year’s tax info from TurboTax CD/Download to TurboTax Online?
If you are trying to get your information slips from the Canada Revenue Agency (CRA) through your MyAccount then yes the CRA is doing system maintenance to get ready for the tax season and will be up and running by February 19 at 6 a.m. EST.
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I used Turbo Tax download/CD last year, but have Turbo Tax Online this year. I was trying to import my .tt22 data from last year. I keep getting "Something went wrong. Please try again" messages.
I cleared the cache/cookies on my chrome browser and rebooted the computer. I still get the same messages.
I tried using the Edge browser and I still get the same messages.
When I called support, they did a screen share with me and got the same result. They sent the information including a screen shot to another level of support. The answer that eventually came back was that it would work after 19Feb when CRA comes back online.
I waited until February 19 for the cra website to be functional. I still get the same "Something went wrong. Please try again" message when I try to import last year's (2022) tax information. Last years file was joint for myself and my wife and was made on a CD/Download version of TurboTax. When I tried to import my daughters file from last year, it seems to work. If I skip the import and choose the option of doing taxes for myself and my wife, the program wants to charge me $40 per return (total $80) even though I have already bought the Online version of TurboTax Premier. The documentation for the Premier online version that I bought says it includes 12 returns. It also says it optimizes spousal and dependent credits. I don't see anywhere where it says it costs extra to do a returns with a spouse. Last year's CD/Download version didn't charge extra. Is there something wrong with the program or is TurboTax running a Scam here?
When you uploaded your daughter's file, did it say that she was in Premier?
Do you have a password on the file with you and your wife's return? Are you able to open it with TurboTax CD/Download 2022?
When I imported my daughter's 2022 file the program still displayed Intuit TurboTax Premier 2023 on the upper left.
There is no password on the file for myself and my spouse. I can open that file in the CD/Download version of TurboTax Premier.
Please make sure that when it asks How did you do your taxes last year? That you click on TurboTax Download/CD. If you put TurboTax Online then it won't transfer.
Thank you for choosing TurboTax.
Thankyou TurboTaxBrenda for your reply.
Unfortunately, I have been choosing the CD/Download TurboTax option each time it asks how taxes were done last year. I am now up to tax return #21 and the only file that I was able to import was my daughters which is a single return. Some of the 21 returns were done following directions from someone on the phone from TurboTax support sharing my screen. He didn't have an answer so referred it to someone higher up. They came up with the answer that the problem was with the CRA website and that it would work after 19Feb when they came back online. Maybe that answer was intended to stop people asking questions for two weeks because it still doesn't work.
Why, when I skip the import does it say that it will cost $80 to file returns with my spouse when an earlier screen shows that I have 12 of 12 returns left to file?
I am not going to complete the returns and then find out that TurboTax wants to charge me $80 to file the returns. I would rather get another software that actually works or use a pencil and paper to file.
Does TurboTax actually test their programs before they put them online?
CRA only allows for 20 returns per computer. I am not sure how you got 21 returns?
I didn't get 21 returns. None of them have been filed. I have 21 attempts at getting TurboTax to work.
Let me explain: CRA and TurboTax don't count returns a used until they have been filed, but labels a return as "Return#??" as soon as you start a new return.
Do you see all of your 2022 tax files on your computer saved as TT22?
Yes, and they open with the CD version of TurboTax2022.
Here is a video on how to transfer from TurboTax CD/download to TurboTax Online. Hope this helps.
The video may be a little out of date. The screens look different than what I'm getting and they are importing files from 2020. Nothing that I haven't been doing in the video.
Called TurboTax Phone support again. After trying a multitude of things, finally got word from their tech support that there is a glitch in the program that they are working on.