Are you using TurboTax CD/Download or TurboTax Online?
I'm using Turbotax Online. Despite I have identified that my son qualifies for the DTC in the "dependant information", when I go to Child care expenses, only $5,000 can be deducted, instead of $11,000.
Thanks
What year was the child born?
It does not matter the age of the child when he/she is infirm. Maximun deduction for childcare is $11,000. Turbo tax online does not allow maximun deduction unless the DTC is claimed.
The problems persists
For more information please see our TurboTax article: Claiming Child Care Expenses In Canada. Please see this Canada Revenue Agency (CRA) link Who is eligible. There may be a link between your ex spouse claiming the DTC and not you. Please contact the CRA at 1-800-959-8281 to clarify why you cannot claim the maximum childcare.
Thank you for choosing TurboTax.
Hi -
I've contacted CRA and they have confirmed that maximun deduction for childcare is $11,000, regardless of who claims the DTC. There is zero doubt about it. TurboTax does not correctly calculate the proper deduction for this situation. There is a glitch. Any chance this situation can be corrected soon?
I encourage a Turbo Tax Representative to reach out so I can explain the problem of the software.
If I want to claim what I'm entitle too, CRA has recommended to use a different option or do it manually.
Glad to help TurboTax to resolve this issue.
Thankjs
If you would like to contact our phone support team, you can call them at 1-888-829-8608.
I do not need to contact the support team. I was simply offering my help to make TurboTax to understand the issue so the glitch can be fixed.
As of today, I can't this software to prepare my tax return due to the issue with the Childcare Expenses max deduction.
If anyone at Turbo Tax wants to know a bit more about this, let me know and I'll share my conact details
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