I have a have a foreign tax credit from the USA for a rental property. I entered the details in the "Foreign Tax Credits" page (income, deduction, tax paid). However when I click continue and go to the "Foreign tax credit summary" it does not show a credit. Nor does the tax refund calculator increase. What could I be doing wrong?
Assuming this is the only US income you are getting, it may also depend on your Canadian tax bracket.
If after review and following directives, a credit is due and all entries have been applied correctly, then please contact our support team for further assistance, as they can review your screen if necessary. If the agent is unable to resolve your issue, please request to have your situation "escalated" to a higher level.
Answer the questions, so it guides you towards the right team. Apply the drop downs and you will get a phone number specified to your question (ie - support, care):