I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

We each have to netfile our own returns.  This cannot be done for us because that requires particular proof of signature from each user on a T183 to show that somebody else is authorized to send it.  Do you recall, if after paying the fee, did you continue through the program to netfile the return and get the confirmation from CRA that they received it?

Visit our Contact Us page: https://support.turbotax.intuit.ca/contact/.

On this page, you'll be prompted enter from basic info on what you need help with, so we can route you to the best phone support team to take your call.

I would like to have a human call me at [phone number removed].  Yesterday I spoke with Simal for over one hour because Turbo lost where you filed a copy of my mastercard.  I don't think you have filed for me yet although I did receive a email saying you have now located my payment. 

This is a shoddy way to run a business, especially when a friend told me you where the best. Not in my opion. Simal promised that she would call me bck and it now 3.45 and i have yet to receive a call. 

Thank you

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.

I tried using that assistance online chat earlier today only to be hung up n by it after it let me know that all calls are recorded 

bet it didn’t record hanging up on me!

then I had the joy of trying to leave feedback only for the system to tell me my msg is too long and not allow me to press ok to shorten it

I’ll try again tm

hopefully TurboTax is running properly then

if not this will be my first and last year using it

Please let us know if the chat isn't working properly for you, and if there is anything we can assist you with, we'd be happy to. 

Thank you for choosing TurboTax.

please call me asap

The best option to reach out Product support is by phone with this link. You'll find on it the phone number and business hours.

Thank you for choosing TurboTax.

Thank You

I thought I had ordered TurboTax Desktop from Staples in Canada, but their paperwork shows that I got the on-line version, which I downloaded. They sent the Activation code but it keeps on getting rejected. Can I go back to getting the desktop version & access code??

@Tony517 The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need. 

If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund 

Thanks for choosing TuboTax.

I have been double billed on my master card .. and issued two separate order numbers QSTNA259344444 and the second one issued QSTNA259314449 

AND TWO LICENCE NUMBERS AND I ONLY NEEDED ONE ....

NO ONE TO TALK TO 

@Disgusted2  We have checked our system and, yes, it appears that you have made 2 purchases of the same product.

When needed, you can contact our product support team by phone Monday through Friday, 9 AM to 6 PM ET at 1-888-829-8608.

During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support
 

We have just refunded the purchase for the software that was not installed (order number finishing by 4449). We sent you, in Private message, your refund confirmation number.

Thank you for choosing TurboTax.