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New Member
posted Apr 29, 2024 4:57:27 AM

Tax Installments arent deducted from tax payable

I am a non-resident who has been paying tax installments against rental income.  When looking at the PDF copy of my return I see that my tax installments dont appear to be deducted from my Total Payable, and my Balance owing equals to Total Payable. When i look at the line item for Total non-resident tax witheld, it shows a blank value. I indeed entered values for the tax installments, and i can clearly see them on the input page, they are just not applying in corresponding field in PDF, resulting in a wrong Balance Owing (when infact it should be a Refund). I can see correct values though, in the top left corner of the screen with the Refund Preview. im not comfortable to submit the netfile, thinking that perhaps the wrong values will be submitted to CRA. What could be the issue?

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1 Replies
Intuit Alumni
Apr 29, 2024 5:20:04 AM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not found, please make sure to ask for an escalation to investigate and find one.


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