Turbotax has billed my husbands credit card for our 2016 return and have failed to submit our taxes to Revenue Canada. This has caused us some problems.

We have waited for a call several times through this website and no one has called us.

1079

1 Best answer

Level 6

Oct 30, 2019 5:29:14 AM

Turbotax does not submit your taxes to CRA automatically for you, nor does any tax software.

The software (either free or paid) simply makes it easy for you to fill out the tax return correctly , and including the necessary arithmetic.

You have to decide (a) how to submit your return , ie by mail in or NetFile, and (b ) when to submit your return, assuming you wish to..

Evidently you did not complete the filing process. Go back into your returns and advance through to filing, decide mail in or NetFile and proceed.

Level 6

Oct 30, 2019 5:29:14 AM

Turbotax does not submit your taxes to CRA automatically for you, nor does any tax software.

The software (either free or paid) simply makes it easy for you to fill out the tax return correctly , and including the necessary arithmetic.

You have to decide (a) how to submit your return , ie by mail in or NetFile, and (b ) when to submit your return, assuming you wish to..

Evidently you did not complete the filing process. Go back into your returns and advance through to filing, decide mail in or NetFile and proceed.

Moderator

Oct 30, 2019 5:29:17 AM

Have you filed your returns ? Please view below