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magicpoo
New Member

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

Why is there not a phone contact number? I can't believe that this system works better than real time human to human conversation.
6 Replies

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

We each have to netfile our own returns.  This cannot be done for us because that requires particular proof of signature from each user on a T183 to show that somebody else is authorized to send it.  Do you recall, if after paying the fee, did you continue through the program to netfile the return and get the confirmation from CRA that they received it?

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

Visit our Contact Us page: https://support.turbotax.intuit.ca/contact/.

On this page, you'll be prompted enter from basic info on what you need help with, so we can route you to the best phone support team to take your call.

Baulne
New Member

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I would like to have a human call me at [phone number removed].  Yesterday I spoke with Simal for over one hour because Turbo lost where you filed a copy of my mastercard.  I don't think you have filed for me yet although I did receive a email saying you have now located my payment. 

This is a shoddy way to run a business, especially when a friend told me you where the best. Not in my opion. Simal promised that she would call me bck and it now 3.45 and i have yet to receive a call. 

Thank you

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I tried using that assistance online chat earlier today only to be hung up n by it after it let me know that all calls are recorded 

bet it didn’t record hanging up on me!

then I had the joy of trying to leave feedback only for the system to tell me my msg is too long and not allow me to press ok to shorten it

I’ll try again tm

hopefully TurboTax is running properly then

if not this will be my first and last year using it

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

Please let us know if the chat isn't working properly for you, and if there is anything we can assist you with, we'd be happy to. 

 

Thank you for choosing TurboTax.