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TurboTax Support

How do I update my TurboTax Online account info?

You can change your user ID, email address, phone number and security questions by signing into your online TurboTax account, opening your TurboTax Online software, then navigating to the Account Settings section contained within.

For both 2019 and 2020 versions, the settings option is now located on the bottom of the side menu, directly above the Sign Out option in your product.

Note: You can only sign in to the online version of TurboTax for the tax years 2020, 2019, and 2018 to update your account info. For the tax year 2017 and prior years, you must download the CD/download edition from the TurboTax products for previous tax years page.

  1. Sign in to TurboTax Online for tax year 2018
  2. Select Account Settings from the menu on the top left
  3. Update whatever settings are applicable

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