You can change your User ID, email address, phone number and security questions by signing into your online TurboTax account.
Note: You can sign in to the online version of TurboTax for any tax year to update your account info but note that the instructions to update your info are slightly different depending on the tax year you sign into.
TurboTax for tax year 2018:
- Sign in to TurboTax for tax year 2018: https://ww1.2018.turbotaxonline.intuit.ca/
- In the menu on the left, select Account settings.
TurboTax for tax year 2017 (or prior years):
- Sign in to TurboTax for tax year 2017: https://ww1.2017.turbotaxonline.intuit.ca/
- Choose a tax return in your account and select Continue to open it.
- In the upper-right corner, select Tools and then choose Update Account from the menu.