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If you are using the CD/download version of TurboTax and you're getting a TT805 error, please read

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What if nothing happens when I put my TurboTax CD into the CD drive?

If you purchased TurboTax on CD and it won’t install, please download and install the software from the following link:

Download the CD/download edition of TurboTax.

To complete the installation, you’ll need the Installation Key Code from your CD envelope.

Complete the following steps:

  • Insert your TurboTax CD into the CD drive, then select Start from the taskbar and click Run.
  • Select Browse, then select your CD drive from the Look In drop down field.
  • Select the Support folder, then click Open.
  • Select the file setup.exe (which starts with a lower case "s").
  • Click Open, then click OK.The TurboTax installation process should now begin

Related information:

How do I install TurboTax from a CD?

In the CD/Download version of TurboTax, how do I purchase Pro Review?

I can't find the file on my computer containing my tax return

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