Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 6, 2023 11:45:39 AM

Are others able to print forms? When I try to print, I just get the message that I can check for updates after January 1st. Updating the software software doesn't help?

Does anytone else have this problem?

0 6 910
6 Replies
Moderator
Feb 6, 2023 12:25:01 PM

The Canada Revenue Agency (CRA)’s NETFILE Service for the 2022 tax year will open on Monday, February 20, 2023 at 12:00:00 a.m. Eastern Standard Time. You will be able to print or file your return at that time. 

New Member
Feb 24, 2023 1:00:26 PM

Yesterday, February 23rd, I was able to save a PDF of my son's return and netfile it, but today when trying to do my taxes, I just get the error message mentioned here and am unable to do anything to get past it.  I did check for updates and it tells me that Turbo Tax is up to date, but it doesn't solve the issue.  Now what?

 

Moderator
Feb 25, 2023 3:36:37 PM

@lgroom Are you using TurboTax CD/Download or TurboTax Online? What is the exact error message that you are getting?

 

New Member
Feb 28, 2023 5:00:21 PM

I have same/similar problem. Using TurboTax desktop version. Today is February 28, 2023. I cannot save or print PDF. The error message says that I need to check for updates anytime after early January. Program is up to date, nothing under "check for updates" but error persists. I have uninstalled and re-installed 2 times (with full reboots in between).

 

New Member
Feb 28, 2023 9:22:00 PM

I discovered that there are only certain forms that are locked, in my case it's the one to do with accumulated capital gains/losses. It said it would be updated on March 2nd. (Don't ask exactly where I found the info, I probably couldn't find it again!) So I'll check for an update on the 2nd and hopefully be able to print and file then. At least that explained to me why I was able to print and netfile my kids returns that didn't use that particular form.

New Member
Feb 28, 2023 10:36:10 PM

You are absolutely right. I have found that the same form created the issue. I have tried printing individual forms and through process of elimination run into the same form. I have contacted TurboTax support and they confirmed that form will be locked until March 2nd. It would be nice if the error message was more specific.