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I am unable to proceed with printing or saving a return due to a path error. Can you please help?

Here is the message that is generated when I try to save or print the CRA version of a particular return:

The Path 'C\Users...\TurboTax 2017.msi' cannot be found..."

1 Reply

I am unable to proceed with printing or saving a return due to a path error. Can you please help?

Please save all open returns, then uninstall & reinstall the program from the link below. It will not delete any of you saved returns.

https://turbotax.community.intuit.ca/replies/2647640

https://turbotax.community.intuit.ca/replies/3169457

If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013