I bought turbotaax last year and I could not file electronicaly. I ended up having to print it off and mail it. Why?

[TurboTaxTara]

Without being able to see your return, it's impossible to say.

The most common reasons people file by mail rather than through NETFILE are:

• They are excluded by the CRA from NETFILE because of an exclusion in their return. You can read more about the CRA's exclusions here: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview/...
• They want to file before NETFILE is open for the tax season: https://turbotax.community.intuit.ca/replies/2647766

If neither of these describes you and you'd still like to understand why you had to file by mail last year, please give us a call: https://turbotax.community.intuit.ca/replies/3152013