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New Member
posted Oct 30, 2019 10:10:42 PM

I cannot netfile or print my return. I am stuck in a loop of having to go through the review even though there is nothing to review.

0 4 1612
4 Replies
Moderator
Oct 30, 2019 10:10:43 PM

Try clearing you cache, or using a different browser.

Here is how to clear your cache (browsing history): https://turbotax.community.intuit.ca/replies/2647843


New Member
Oct 30, 2019 10:10:45 PM

Hi,

I was having the same issue for two days straight. Finally, I opened google chrome on incognito mode and it worked wonders.

Here's how to do it: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en&oco=0

Hope it works for you too 🙂


Level 2
Feb 28, 2020 7:10:19 AM

That's not the answer, do you mind doing your job and fixing the issue. Holding personal files in limbo without an explanation has got to be illegal handling of personal information. 

Level 15
Mar 3, 2020 1:35:42 PM

@Zach, we will have a new release tomorrow- Can you please save your return, and log back in tomorrow afternoon and try again.