It's not printing

[TurboTaxSusan]

Can you provide more details about your problem? Do you see any error messages? Which version of TurboTax are you using? Is it Online or is it the CD/Desktop edition?

[pierregoyette1]

I am using the cd version I bought at the store. The first time I printed my friend's return it was fine. Now it prints on a quarter of the page. Also it will not print a copy properly to be sent by mail.

[TurboTaxSusan]

If your prints are not communing out properly, try adjusting the page margins and scaling in File>Page Setup.

Here are instructions on how to print a copy of your tax return to mail to the CRA:

TurboTax CD/Download EasyStep Mode:

1. On the left side menu, select File, and then select NETFILE or Print.

2. Click the Start button.

3. Select “I want to print and mail my return” and click Continue.

4. Continue through until and you will eventually get the option to print the CRA copy of your return.

TurboTax CD/Download Form Mode:

1. Under the File menu at the top left, select Print, then Print Return.

2. Click Continue on the “Save a copy” page.

3. Then next page will allow you to print the CRA copy of your return, or save a PDF of the CRA copy.

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013