We have a known issue were users preparing returns for 2017 & 2018 are getting stuck in a loop at the review section.
We are currently working on the issue. However, the Canada Revenue Agency (CRA) has shut down their NETFILE servers for maintenance. So, even when we fix the issue, NETFILE will not be available until February 24th, 2020. You’ll have the option to print your return on or before that date.
We are sorry for the inconvenience.
I love that this has been an ongoing issue for months (according to posts in their own forums), and that their solution is to say "You cant really net file right now anyways" which is ignorant of the fact that there are filing options other than net file.
What they really appear to be saying is "this is free software, feel free to try with our competitors". I would even be willing to pay if it opened the option to not waiting an indefinite amount of time for the problem to be solved.
With no option to speak to a human, the only options are to wait or move on I guess?
Hey TurboTax Susan -
Thanks for the response. Is there an estimated resolution date? I am happy to simply print and mail the 2017 return. I am at over a week now (pre NetFile being down) of this issue. If not short term, I will simply request a refund and do it manually.
Sorry, we haven’t gotten a fix date yet.
If you would like to request a refund, you can use this form: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
Or you can contact us by phone or social media. You can get the correct number for our phone support team by using this form: https://support.turbotax.intuit.ca/contact/
We are on Facebook at: https://www.facebook.com/intuitcanadaULC
We are on Twitter at: https://twitter.com/Intuitcanada
Please send a private/direct message if you are going to include personal information.
Please offer an alternative option rather than waiting for a fix. I just sat on the phone with support for 2 hours, with no resolution. why is support not aware that this is an apparently common issue, and wasted both of our time trying to resolve something that can't be resolved?