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TurboTax Support

In TurboTax Online, how do I use a prepayment code?

Starting in tax year 2020, when you purchase TurboTax Online, all you need to do is sign in to your account (or create a new one) to activate your prepayment code. Here’s how to do it:

Go to turbotax.ca/activate and you'll see the Welcome to TurboTax screen:

Select I have an account to sign in to your Intuit account (this is the same account you’d use for TurboTax Online, Mint, and QuickBooks) or Create an account to create a new account:

Sign in to your account with your user ID and password:

Once you've signed in to your account, review and activate your purchase by entering your 16-digit activation code and selecting Continue:

Important: You should verify your order summary before starting your taxes to make sure the right product has been activated. This information can be found on the Here's what you purchased screen:


Selecting Start my taxes will take you to the TurboTax Introduction screen. You're now ready to start your tax return:

Your prepayment code is only valid for the tax year listed on the product, and for up to eight returns in the same TurboTax Online Deluxe account. Additional fees apply for upgrades to TurboTax Premier or Self-Employed, and/or add-on services such as Audit Defence.

Related information

What are the payment options for TurboTax Online?

Where is my TurboTax licence code?

TurboTax Online accepted my prepayment code, but rejected the second code for an additional return. What do I do?

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