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TurboTax Support

TurboTax Community Participation Guidelines

Thank you for joining our new interactive help community! We've put together a few helpful do's and don'ts to ensure you have the best experience as a member.


Be polite and courteous (after all, we are Canadian!)

Although tax preparation isn't known as a hot topic, sometimes your opinion may conflict with someone else's. Having respect for others will ensure that everyone feels comfortable posting on our forum.

Remember your audience.

From first time filers to professional tax preparers to software experts, AnswerXchange has a wide range of users. Before posting a reply, ensure that the terminology you've used matches the level used by the asker.

Use bold font to emphasize a particular point.

Rather than using full capitalization of a word, phrase or sentence, underline or bold the words you want to emphasize. Caps can be perceived as shouting.

Use a supporting link when appropriate.

If you're answering a tax question, include the relevant CRA link for more information. For questions about TurboTax software, link to a TurboTax FAQ.

Report anything suspicious or dangerous.

Help us keep the Community honest, tolerant and considerate. If you see anything suspicious or dangerous, click the "Report to a Moderator" link or "Report This" button on the applicable post and confidentially tell us about any offending messages.

If you notice that a user has posted personal information (or attachments containing personal information) such as Social Insurance Numbers, phone numbers, etc. please report the post ASAP.

Do Not

Don't post personal info!

Our Community is open to the public. Do not post any personal details such as your Social Insurance Number, email address, or phone number.

Don't use inappropriate language.

Abusive, threating, profane, offensive or degrading language will not be tolerated.

Don't be afraid to ask.

When it comes to tax preparation, no question is too simple or complex for our forum. Other users may have the same problem but are hesitant to post. Your question could end up helping many other community members.

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