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TurboTax Support
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TurboTax installation steps for Windows 8.1

If you have inserted the TurboTax CD and the installer doesn't start automatically, AutoPlay may be disabled, or you might have missed the pop-up window/tile asking you what should be done with the disc in the drive. You might only see it on screen for a second or two before it closes. If you see the tile, click it and follow the on-screen directions.

Click Run Setup.exe on the following screen:

Windows 8 DVD RW Drive screen

Manually Install TurboTax on a Windows 8.1 machine:

You may need to install your software from the CD without using AutoRun. If that is the case, follow the steps below:

  1. Using Windows Explorer, navigate to the CD-ROM or DVD drive where the installation CD is located
  2. Look for the file setup.exe. This is the setup and install file to launch the installation CD browser
    Note: The setup program may not display the extension "exe".  To identify which is the correct file, look for "application" in the file type column when making your selection
  3. Double click on the setup program to start the program installation
  4. The installation CD browser should now open and you should be able to proceed with your installation as instructed on the CD sleeve

When you turn AutoPlay on, you can choose what should happen when you insert different types of digital media into your computer. For example, you can choose which digital media player is used to play CDs. When AutoPlay is turned off, you are prompted to choose what you want to do when you insert digital media into your computer.

  1. Open AutoPlay by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking AutoPlay
  2. Do one of the following:
    • To turn AutoPlay ON select the Use AutoPlay for all media and devices checkbox
    • To turn AutoPlay OFF, clear the Use AutoPlay for all media and devices checkbox
  3. Click Save

Follow these steps to specify what should happen when you insert different types of digital media into your computer.

  1. Open AutoPlay by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking AutoPlay.
  2. Under Media, find the type of media that you want to change the AutoPlay setting for.
  3. Click the action that you want AutoPlay to take when you insert that type of media into your computer.
  4. Click Save.

In Windows 8.1, CDs inserted into the disc drive do not always Autoplay. Depending on the settings of your particular system, the TurboTax CD may or may not begin the Autoplay process automatically.

Related information

Does the CD/download edition of TurboTax for the current tax year work with Windows Vista or Windows XP?

What are the minimum system requirements for the CD or download edition of TurboTax?

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