Where is my TurboTax licence code?

SOLVED•by TurboTax•289•Updated December 20, 2023

Your 16-digit number (called a licence code for TurboTax CD/Download and an activation code for TurboTax Online), can appear in a few different places, depending on where you purchased your TurboTax software. Refer to your specific purchase situation in the list for further guidance:

If you purchased TurboTax CD/Download directly from us

If you bought TurboTax CD/Download directly from us via TurboTax.ca, your licence code appears on the electronic receipt that's emailed to you.

Check your junk mail folder to make sure your TurboTax receipt didn’t end up there by mistake. If you haven't received your receipt by email within 24 hours of purchase, contact TurboTax Support to get a copy.

If you purchased a TurboTax CD from a retail store

If you bought a TurboTax CD from a retail store, your licence code is on the sleeve that the CD came in. If you didn't receive a code on your CD sleeve, contact TurboTax Support.

If you purchased TurboTax Online

If your box says TurboTax Online, you don't need a licence code. You've purchased the online edition of TurboTax and there's nothing to download or install.

You'll find your activation code and instructions on the card that came inside the box. If you didn't receive a card, contact TurboTax Support.