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If you purchased TurboTax on CD and it won’t install, please download and install the software from the following link: Download the CD/download edition of TurboTax.
To complete the installation, you’ll need the Installation Key Code from your CD envelope.
- For solutions to problems related to the Microsoft .NET Framework, click here.
- See also the Microsoft Knowledgebase article, How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer.
Numerical Errors
There are many types of Windows Installer errors, most including a 4 or 5-digit reference code. Some of the more common ones are listed below:
Please note:Articles are hosted on the TurboTax US site, so some steps may differ for Canadian users.
Related information:
How do I install TurboTax for Windows (CD)?
What if nothing happens when I put my TurboTax CD into the CD drive?
I can't find the file on my computer containing my tax return
