If you purchased TurboTax on CD and it won’t install, please download and install the software from the following link: Download the CD/download edition of TurboTax.
To complete the installation, you’ll need the Installation Key Code from your CD envelope.
- For solutions to problems related to the Microsoft .NET Framework, click here.
- See also the Microsoft Knowledgebase article, How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer.
There are many types of Windows Installer errors, most including a 4 or 5-digit reference code. Some of the more common ones are listed below:
Please note:Articles are hosted on the TurboTax US site, so some steps may differ for Canadian users.