If you purchased TurboTax on CD and it won’t install, please download and install the software here instead.
To complete the installation, you’ll need the license code (formerly known as the installation key) from your CD envelope.
- See solutions to problems related to the Microsoft .NET Framework
- See also the Microsoft Knowledgebase article: How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
There are many types of Windows Installer errors, most including a 4- or 5-digit reference code. View the following list for some of the more common errors.
Please note: Articles are hosted on the TurboTax US site, so some steps may differ for Canadian users.