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TurboTax Support

Windows Installer and .NET Framework Errors

If you purchased TurboTax on CD and it won’t install, please download and install the software here instead.

To complete the installation, you’ll need the license code (formerly known as the installation key) from your CD envelope.

Numerical Errors

There are many types of Windows Installer errors, most including a 4- or 5-digit reference code. View the following list for some of the more common errors.

Please note: Articles are hosted on the TurboTax US site, so some steps may differ for Canadian users.

  • 1312: Can't create folder
  • 1316: MSI Install Exception occurred
  • 1324: Invalid character
  • 1327: Windows Installer cannot write to the specified drive
  • 1334: Error Installing C:Program FilesCommon FilesIntuitTurboTax
  • 1335: Cabinet file is corrupt
  • 1406: Could not write value to key
  • 1601: Windows Installer service could not be accessed.
  • 1603: Fatal error during installation.
  • 1604: Installation suspended, incomplete.
  • 1605: Unable to flush wrapper.msi
  • 1606: Could not access network location
  • 1612: Installation source not available
  • 1618: Another installation is already in progress.
  • 1621: Error starting the Windows Installer service user interface.
  • 1622: Error opening installation log file.
  • 1625: Installation is forbidden by system policy...
  • 1631: Windows Installer service failed to start...
  • 1632: The temp folder is either full or inaccessible.
  • 1633: Installation package is not supported on this platform.
  • 1635: This update package could not be opened...
  • 1640: Installation from a Terminal Server client session not permitted...
  • 1719: Windows Installer not accessible
  • 1935: An error occurred during the installation of assembly
  • 20888-series errors
  • 2203: Unexpected error installing package
  • 2350: Microsoft Installer error
  • 25015: Failed to install assembly...
  • 2720: Microsoft Installer error
  • 4098: Installation of Windows Installer components failed.
  • 4099: Windows Installer is not installed properly...
  • 4101: Another instance of setup is already running.
  • 4113: Beta NDP components detected.
  • 4121: One or more prerequisites for this product is missing.
  • 65535: Unexpected error
  • 8191: Setup failure—unknown reason
  • 8192: Reboot is required.

Related information:

How do I install TurboTax for Windows (CD)?

What if nothing happens when I put my TurboTax CD into the CD drive?

I can't find the file on my computer containing my tax return

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