https://turbotax.community.intuit.ca/community/navigating-turbotax/help/02/152 Navigating TurboTax topics Wed, 20 May 2026 03:53:33 GMT 152 2026-05-20T03:53:33Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/01/873416#M38 Before you begin Before you uninstall TurboTax, create a back-up copy of your tax return. Locate your tax return in the folder where you saved it. Right-click the return file with your mouse, then select Copy. Right-click within the folder and select Paste. Move the copied file to the back-up location of your choice (such as a portable hard drive). Instructions for uninstalling TurboTax To uninstall the TurboTax CD/download edition, complete the following steps. Enter “uninstall” in the Type here to search field at the bottom-left area of your screen. Select Add or remove programs from the options that appear. Enter “TurboTax” in the Search this list field on the Apps features step. A list of programs appears. Select the TurboTax program you want to uninstall. Select Uninstall in the section associated with that TurboTax program. Select Uninstall in the window that appears. The TurboTax program has been removed from your computer. Note: The TurboTax CD/download edition is compatible with Windows and doesn’t work on Mac computers. Related information Frequently asked questions about installing the TurboTax CD/download edition What can I do if I purchased TurboTax as a download or on a CD, but I have a Mac computer? Tue, 22 Jun 2021 23:05:31 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/01/873416#M38 TurboTax Support 2021-06-22T23:05:31Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-view-a-previous-year-s-tax-return/01/873423#M37 To view a previous year’s tax return, you have the following options: Retrieve the PDF copy of your tax return If you saved a PDF copy of your return, find and open the PDF on your computer or device. The default file name is Name_Year_copy.pdf (for example, Taylor_2020_copy.pdf). If you used TurboTax Online in tax year 2020 (excluding TurboTax Free): Sign in to TurboTax for tax year 2020 From the menu, select My Returns, then View all tax returns On the Great to see you again screen, scroll to the Access your filed returns section Select Open to see links to the PDFs of your filed return(s) Open your return in TurboTax Online Each new year of TurboTax Online is distinct from the year prior. To find your return for a certain year: 1. Sign in to the TurboTax Online version for that year: Tax year 2020 Tax year 2019 Tax year 2018 2. On the Welcome back screen, select Continue next to the return you want to view to open the return Open your return in TurboTax CD/Download You need to have TurboTax installed on your computer for the tax year of the file you want to view. You also need to locate the file you want to open. Note: TurboTax CD/Download files are saved to your computer only. TurboTax doesn't have access to your files and can't provide copies of lost files. Run/open Turbo... Tue, 19 Jul 2022 14:49:16 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-view-a-previous-year-s-tax-return/01/873423#M37 TurboTax Support 2022-07-19T14:49:16Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-make-text-larger-cd-download-edition/01/873427#M36 If the default text size in TurboTax is too small or hard to read for you, there are a few options you can try to make the content more readable. Simply select your current Windows operating system from the following list, then complete the instructions provided: Windows 10 One option to increase the size of your text is to change the size of objects on your screen. Here are some steps you can take: Before you begin, close all open programs On your desktop, right-click on any empty area From the menu that appears, select Display settingsThe Settings window opens and displays the Customize your display page On the Customize your display page, choose one of the following actions: If the size of text or boxes on your T-slip entry screen in TurboTax appears too small, drag the slider all the way to the right to increase the size If the size of text or boxes on your T-slip entry screen in TurboTax is large and therefore getting cut off from the bottom or the side, drag the slider to the left The Sign out now link appears above the slider. Select Sign out nowThe system logs you out of Windows Log back in to Windows and open TurboTax to check the text size, especially the text and box sizes on the T-slip entry screen If you aren't happy with the size of the text or boxes, repeat the ... Thu, 03 Feb 2022 20:50:22 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-make-text-larger-cd-download-edition/01/873427#M36 TurboTax Support 2022-02-03T20:50:22Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/what-if-nothing-happens-when-i-put-my-turbotax-cd-into-the-cd-drive/01/873454#M33 If you purchased TurboTax on CD and it won’t install, please download and install the software here. To complete the installation, you’ll need the licence code from your CD envelope. Note: When you put your TurboTax CD in the CD drive, the installation process might start automatically. This is known as AutoRun. If the installation process doesn't start automatically, complete the following steps to start the TurboTax installation process: Insert your TurboTax CD into the CD drive. Select Start from the taskbar, then select Run Select Browse, then select your CD drive from the Look In dropdown field Select the Support folder, then Open Select the file setup.exe (which starts with a lower case "s") Select Open, then OK. The TurboTax installation process should now begin Mon, 18 Jul 2022 21:05:21 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/what-if-nothing-happens-when-i-put-my-turbotax-cd-into-the-cd-drive/01/873454#M33 TurboTax Support 2022-07-18T21:05:21Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-remove-or-change-the-password-on-a-password-protected-return-cd-download-edition/01/873462#M32 Note: This content applies to TurboTax Download/CD editions only. TurboTax Support cannot unlock password-protected returns, so if you’ve forgotten your password, your return is permanently inaccessible. To remove a password: Open the password-protected return. From the File menu, select Set Password. Select Remove. From the File menu, select Save. To change a password: Open the password-protected return. From the File menu, select Set Password. Enter a new password and select Save. Re-enter your password and select Confirm. From the File menu, select Save. Related information: How do I set a password on a tax return? How do I change my password in the online edition of TurboTax? Mon, 07 Feb 2022 15:02:01 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-remove-or-change-the-password-on-a-password-protected-return-cd-download-edition/01/873462#M32 TurboTax Support 2022-02-07T15:02:01Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-turbotax-if-i-have-the-cd-download-edition/01/873477#M31 If your computer is connected to the Internet, TurboTax automatically checks for updates. If an update is available, TurboTax will ask if you want to install it. To check whether an update is available for TurboTax, follow the instructions below. Before you begin Make sure your computer is connected to the Internet.     Instructions for updating TurboTax from the Help menu Open TurboTax on your computer. Select Help in the upper-left area of TurboTax. Select Check for Updates.A window opens with a message. Follow the instructions below, depending on what the message says. If the message says no update is available and TurboTax is up to date, select OK. If the message says an update is available, follow the instructions to update TurboTax. Instructions for removing and re-installing TurboTax If updating TurboTax from the Help menu doesn’t work, we recommend uninstalling TurboTax and then downloading the latest version from our website. Don't worry—this won’t delete any tax returns that you’ve saved. To remove TurboTax and then download the most up-to-date version, follow the instructions below. Follow these instructions to uninstall TurboTax (click here: link). Restart your computer. Visit this webpage (click here: link) and download the TurboTax product that you’re using. Open... Tue, 22 Jun 2021 23:05:48 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-turbotax-if-i-have-the-cd-download-edition/01/873477#M31 TurboTax Support 2021-06-22T23:05:48Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-cd-download-edition-but-can-t-find-the-file-on-my-computer-that-contains-my-tax/01/873515#M30 If you saved your tax return while doing your taxes in the CD/download edition of TurboTax, all the information in your return is stored in the TurboTax data file. (Note that this is different from the PDF copy of your tax return that you usually save after filing your taxes.) By default, TurboTax saves your tax data files in the Documents folder on your computer. The specific folder location is C:UsersDocumentsTurboTax, where is your Windows and represents the tax year. For example, John Doe's Windows user name is jdoe and he's looking for his 2020 tax return. If he saved his tax return to the default location, it got saved at C:UsersjdoeDocumentsTurboTax2020. Possible reasons why you aren't able to find your tax data file You're not logged in to your computer using the same account that you used when doing your taxes TurboTax saves the tax data files to the Documents folder under the profile of the user who is logged in during the tax preparation. If you have a computer with multiple user accounts, you might not be able to access the folders or files stored under the other accounts. For example, Pat and their partner Alex share a computer. There are two accounts on their computer, one named Pat and the other named Alex. If Pat logs in to the computer using their account, the... Mon, 18 Jul 2022 20:39:15 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-cd-download-edition-but-can-t-find-the-file-on-my-computer-that-contains-my-tax/01/873515#M30 TurboTax Support 2022-07-18T20:39:15Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-switch-between-easystep-and-forms-method-in-the-turbotax-cd-download-edition/01/873545#M29 Note: There's no Forms mode in the online edition of TurboTax. Learn how to see a detailed summary of your return in TurboTax Online. Switch from EasyStep to Forms Select Forms from the menu or Select View from the toolbar Select Forms Method from the dropdown options Switch from Forms to EasyStep Select EasyStep from the menu or Select View from the toolbar Select EasyStep Interview from the dropdown options Tue, 19 Jul 2022 15:19:14 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-switch-between-easystep-and-forms-method-in-the-turbotax-cd-download-edition/01/873545#M29 TurboTax Support 2022-07-19T15:19:14Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/my-residency-status-changed-where-in-turbotax-do-i-put-the-date-i-became-ceased-to-be-a-canadian/01/873546#M28 When your residency status changes, it also changes the way your taxes are calculated. TurboTax gives you an opportunity to indicate when your status changed soon after you start your tax return. Follow the applicable steps to enter your information into TurboTax: Instructions for TurboTax Online Select Find and enter province into the search field Select Province or Territory of Residence from the search results and then select Go On the Where did you live at end of the year? step, select Continue On the Did your Canadian residency change? step, answer Yes Follow the on-screen instructions and enter the date that applies to you Instructions for TurboTax CD/Download Select Find and enter residency into the search field Select either of the Canadian residency options from the search results and then select Go On the Information step, scroll to Did your Canadian residency change? and answer Yes Follow the on-screen instructions and enter the date that applies to you Related information How do I determine my residency status? Who's considered a non-resident of Canada? Mon, 31 Jan 2022 14:00:48 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/my-residency-status-changed-where-in-turbotax-do-i-put-the-date-i-became-ceased-to-be-a-canadian/01/873546#M28 TurboTax Support 2022-01-31T14:00:48Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/will-my-turbotax-online-session-end-without-me-logging-out/01/873550#M27 Your TurboTax Online session will time out after several minutes of inactivity. This is a security feature to protect the integrity of your tax and personal information. Before logging you out, TurboTax Online will prompt you to continue your session by displaying the Stay on the current session option on the screen. If you don't select this option within a few minutes, TurboTax will log you out, and then display the Log back in prompt. Mon, 18 Jul 2022 17:23:17 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/will-my-turbotax-online-session-end-without-me-logging-out/01/873550#M27 TurboTax Support 2022-07-18T17:23:17Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-prepare-a-spousal-or-coupled-return-online-edition/01/873551#M26 In online versions of TurboTax, you can prepare your spouse or common law partner's tax return at the same time as yours. This is called a spousal/coupled return. If you’ve already started your return but haven’t indicated that you want to prepare together, you'll need to start a new return and indicate that you want to prepare your spouse or common-law partner’s return together with yours. To prepare your returns together using TurboTax Online: Sign in to your TurboTax account Select Start a new return Select the TurboTax Online product you wish to use, and indicate how you did your taxes last year On the Welcome step, select My spouse/partner and me under the question Who are you preparing this return for? Follow the prompts to enter your personal information. On the What's your marital status? step, select Married or Living Common-law At Do you want to prepare your returns together?, select Yes Select Continue and proceed with completing your returns Important: Once you fill out your personal information, you won’t be able to go back and change your selections at Who are you preparing this return for? and Do you want to prepare your returns together? Mon, 18 Jul 2022 20:40:04 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-prepare-a-spousal-or-coupled-return-online-edition/01/873551#M26 TurboTax Support 2022-07-18T20:40:04Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/is-my-turbotax-online-password-case-sensitive/01/873556#M25 Yes. You can use any combination of upper and lower case letters, numbers and the following characters (. _ ! @ # $ % ^ & * - +) to create your password. You must use this exact combination when you put in your password in the future. Related information: How does account verification work? How do I change my password in the online edition of TurboTax? How do I log in to my TurboTax Online account? Tue, 27 Jul 2021 11:07:31 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/is-my-turbotax-online-password-case-sensitive/01/873556#M25 TurboTax Support 2021-07-27T11:07:31Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-start-a-new-return-in-the-turbotax-cd-download-edition/01/873562#M24 To start a new return in the CD/download edition of TurboTax, follow these instructions: Open TurboTax CD/Download Select File from the menu Select New from the dropdown menu that appears On the Select Your Method of Preparation screen, select EasyStep or Forms method, then select Get Started Related information How do I start a new return in TurboTax Online? How do I install TurboTax for the current tax year after I download it from the Internet? In TurboTax CD/Download, how do I buy additional tax returns? Thu, 03 Feb 2022 16:13:10 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-start-a-new-return-in-the-turbotax-cd-download-edition/01/873562#M24 TurboTax Support 2022-02-03T16:13:10Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-delete-info-i-ve-entered-into-the-cd-download-edition-of-turbotax/01/873570#M23 To delete information in your TurboTax CD/Download return, follow the applicable steps below based on your viewing mode: EasyStep interview Use the navigation menu or the Find feature to jump to the part of the interview where you entered the information you want to delete. For example, to delete a T4-slip: From the navigation menu, select INCOME & EXPENSES, then T-slips Under T-slips, select T4 Employment income On the Summary step, select Delete next to the slip you want to delete When prompted to confirm the deletion, select Yes Forms mode If you’re using the EasyStep interview method, select Forms from the menu In Forms mode, select Forms from the menu. The Form Lookup window opens In the Form Lookup window, enter the name of the slip, form, or receipt you want to delete In the Forms list, select the form you wish to delete, then select OK. The form you selected opens From the toolbar, select Edit, then Forms, then Clear Current Form When prompted to confirm, select Yes to clear the form. The form remains on your screen until you perform the final step From the toolbar, select Edit, then Forms, then Close Unused Forms Related information How do I delete info I've entered into TurboTax Online? Wed, 26 Jan 2022 19:40:57 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-delete-info-i-ve-entered-into-the-cd-download-edition-of-turbotax/01/873570#M23 TurboTax Support 2022-01-26T19:40:57Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-my-email-address-in-my-turbotax-account/01/873604#M22 You can change your email address by signing into your TurboTax Online account for tax years 2018 and later. For tax years 2017 and prior, you must download TurboTax CD/Download from the TurboTax products for previous tax years page. To update your account information in TurboTax Online: Sign in to the relevant tax year: 2021 2020 2019 2018 Choose a tax return in your account and select Continue to open it Select Account Settings from the menu Select Sign in & security, then Email address In the Email address field, replace your old email address with your new one In the Confirm email address field, reenter your new email address Select Save Tue, 12 Jul 2022 00:27:59 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-my-email-address-in-my-turbotax-account/01/873604#M22 TurboTax Support 2022-07-12T00:27:59Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-my-online-turbotax-account-info/01/873609#M21 You can change your user ID, email address, phone number and security questions by signing into your online TurboTax account, opening your TurboTax Online software, then navigating to the Account Settings section contained within. For 2019 - 2021 versions, the Account Settings option is now located directly above the Sign Out option in the sidebar menu of your product. Note: You can only sign in to the online version of TurboTax for the tax years 2021, 2020, 2019, and 2018 to update your account info. For the tax year 2017 and prior years, you must download the CD/download edition from the TurboTax products for previous tax years page. TurboTax Online for tax year 2018 Sign into TurboTax Online for tax year TurboTax Online for tax year 2018. Select Account Settings from the menu. Update whatever settings are applicable. Tue, 19 Jul 2022 20:56:49 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-my-online-turbotax-account-info/01/873609#M21 TurboTax Support 2022-07-19T20:56:49Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-delete-a-return-in-the-online-version-of-turbotax/01/873611#M20 If you’re using the online edition of TurboTax, it's possible to delete a return that hasn’t been filed. Returns that have already been filed (either by NETFILE or printed to mail) can't be deleted. Note that when you delete a return, you won't be able to access it again and we won't be able to retrieve the information for you. Sign in to TurboTax Online for the tax year of the return you’d like to delete On the Great to see you again! screen, locate the return The steps below outline how to delete a return, depending on whether you have one or more in your account: If you have one return in your account To ensure users don’t accidentally delete a return they’re working on, TurboTax prevents you from deleting your most recent “active” return. You can get around this by creating a blank return. The blank return will then be your most recent active return, and the return you want to delete will become inactive. On the Great to see you again! screen displaying your tax return, select Start a new return from the navigation bar On the next screen, select the Free edition. Answer the question How did you do your taxes last year? and select Continue Select My Returns from the navigation bar, then select View all tax returns In the 2018 version, select My Account & Returns, then View ... Tue, 19 Jul 2022 14:24:44 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-delete-a-return-in-the-online-version-of-turbotax/01/873611#M20 TurboTax Support 2022-07-19T14:24:44Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-set-a-password-on-a-tax-return-cd-download-edition/01/873620#M19 If you're currently a user of TurboTax CD/Download, you can choose to add a password to your return in order to better safeguard your information and privacy. Before you do so, there are a few things to keep in mind: Once you've set a password on a return, you can't open the tax return again without first entering your password TurboTax Support can't unlock your password-protected return, so be sure to save your password in a safe place To transfer a password-protected return into your return for the current year, you'll need to remove the password before you import it. You can reapply your password to the return once you've done so To add a password: If you're in EasyStep mode, switch to Forms view by selecting Forms from the menu From the File menu, select Set Password Enter a password and select Save Reenter your password and select Confirm Mon, 18 Jul 2022 20:44:16 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-set-a-password-on-a-tax-return-cd-download-edition/01/873620#M19 TurboTax Support 2022-07-18T20:44:16Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-verify-my-turbotax-online-account/01/873623#M18 To receive your confirmation code: When prompted, select whether you want to receive the code via text message or email Don't close your TurboTax window while you’re waiting for your code. It may take a few minutes to arrive Enter your received confirmation code in the field labelled Enter the 6-digit code. Don't enter your confirmation code in the password field You'll then be able to sign in to your account and continue completing your return Note: Requesting a new confirmation code will cancel the prior code you requested and render it invalid. Always use the most recent code you requested and received. To confirm your account in a different way: When prompted, select Verify a different way Next, follow the prompts to enter information from last year’s return. Be sure to enter the information of the primary taxpayer (this is the first taxpayer listed on last year’s return) Select Continue When prompted, answer the TurboTax-generated security questions. These questions will refer to things that only you should know. If none of the answers apply, select None of the above Once you’ve answered all the questions, you'll be asked to provide your contact information. Providing your email address or phone number makes it easier to verify your account in the future Once you’ve confi... Mon, 18 Jul 2022 16:56:59 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-verify-my-turbotax-online-account/01/873623#M18 TurboTax Support 2022-07-18T16:56:59Z https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-change-my-password-in-the-online-edition-of-turbotax/01/873629#M17 If you've forgotten or need to change your password in TurboTax Online, this short video tutorial will guide you through the process of resetting it: Instructions for TurboTax 2021 Go to the TurboTax website Sign in with your user ID and password Select Continue next to any return Select Account Settings from the menu Select Edit in the Password section Enter your new password and current password in the appropriate fields Select Save Instructions for TurboTax 2018 to 2020 Go to the TurboTax products for previous tax years page Select the relevant tax year, then select Continue my 20XX return (with 20XX being the tax year) Sign in with your user ID and password In TurboTax, select Account Settings from the menu Select Edit in the Password section Enter your new password and current password in the appropriate fields Select Save Instructions for TurboTax 2017 and previous tax years Note: TurboTax is now only available as a download version for the 2017 and earlier tax years. Go to the TurboTax products for previous tax years page Select a tax year and the software you wish to download Follow the prompts for installing the software Once in TurboTax, select Continue next to any return Select Tools from the TurboTax menu Select Refresh Account from the drop-down menu that appears ... Fri, 19 Nov 2021 21:12:48 GMT https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-change-my-password-in-the-online-edition-of-turbotax/01/873629#M17 TurboTax Support 2021-11-19T21:12:48Z